Account controls

Delete Your PocketLife Account

Effective and last updated: 19 October 2026

You can permanently delete a PocketLife account and its PocketLife-controlled cloud data in the app, or request deletion here if you can no longer access the app.

Delete your account in PocketLife

1. Open Menu, then Settings.
2. Open PocketLife Account and sign in to the account you want to delete.
3. Select Delete Account.
4. Complete the requested reauthentication, confirm the warning, and select Delete Account again.

After successful verification, PocketLife begins deleting the authentication identity and PocketLife-controlled account data. The app keeps local life saves on that device unless you separately clear them.

Request account deletion on the web

Use this route if you cannot access the in-app account controls:

1. Email support@pocketlife.fun from the email address registered to the PocketLife account.
2. Use the subject PocketLife account deletion.
3. State that you want the account and associated PocketLife data permanently deleted.
4. PocketLife will reply to the registered address if additional verification is reasonably necessary.

Do not include your password, authentication code, government identification number, complete store receipt, or unrelated personal information.

Start deletion request

What PocketLife deletes

After the account is verified, PocketLife will delete or permanently disassociate the active data under its control that is associated with the account, including as applicable:

• the Firebase Authentication account, registered email association, provider sign-in record, and PocketLife account identifier;
• current device leases, registered installations, active security challenges, and account-bound security state;
• cloud-save manifests, private cloud-save objects, synchronization metadata, and account-controlled save revisions;
• account preferences and account-bound collectibles; and
• optional analytics links if PocketLife ever stores an account-level link, although the approved analytics design does not attach the PocketLife account ID.

What may remain

Limited information may be retained only where reasonably required for law, tax or accounting obligations, payment disputes, refund or revocation processing, security, fraud prevention, or a legal claim. Any retained record is restricted to that purpose and is not used to recreate the deleted account.

Apple and Google maintain their own store transaction records. Deleting a PocketLife account does not automatically refund a purchase or delete the store’s record. Contact the store that processed the purchase for its refund process.

Local data on your device

Deleting the account does not remotely erase local game data from a phone or tablet. You can remove local PocketLife data by clearing the app's storage through your device controls or uninstalling the app. Clearing local data or uninstalling is separate from deleting the online account.

Timing and confirmation

In-app deletion begins after successful reauthentication. PocketLife aims to complete a verified support-assisted deletion request within 30 days and will confirm when the active account has been removed. If a legal or security reason requires a narrower record to remain, PocketLife will explain the applicable category where permitted.

Delete specific data without deleting the account

To ask about deleting specific account data while keeping the account, email support@pocketlife.fun with the subject PocketLife data deletion request. Availability depends on whether the data is required to provide or secure the remaining account service.

Need help?

Email support@pocketlife.fun. The Privacy Policy explains additional rights and retention information.