Help and support
Contact PocketLife
Need help with the game, a purchase, your account, or privacy? Email PocketLife directly.
Email support
support@pocketlife.fun is the official support address for PocketLife.
PocketLife is independently developed, so replies are handled personally rather than by a large support team.
What to include
For a technical problem, include the details that help identify it:
- whether you are using iPhone, iPad, or Android;
- your device model and PocketLife app version;
- what you were doing when the problem happened; and
- the exact wording of any error message.
If the build offers Report a Problem, you can use it to send a description and the bounded game, app, device, screen, and recent-action details shown by the report flow. A screenshot is attached only when you choose to add one.
Do not send your password, verification code, government ID, full payment details, or unrelated personal information.
Purchases and refunds
For help restoring a verified PocketLife purchase, email support with the platform and product name. Apple and Google process payments and refunds, so refund requests must normally be made through the store that completed the purchase.
Accounts and privacy
Read the Privacy Policy for information about PocketLife data. To permanently remove an account, follow the account-deletion instructions.
The Terms of Service cover use of the website and mobile game.
Press and business enquiries
Use support@pocketlife.fun and put PocketLife business enquiry in the subject line.
Operator
PocketLife is operated by Joe Valdez, an independent developer in Norway.